Tailor-made telehealth software solutions and applications are two of the most powerful tools that help in providing the best healthcare services to the patients in the rural or distant areas. There are several off-the-shelf telehealth solutions are also available in the market.
But these solutions are not capable enough to suit your specific needs. Therefore, it is a good idea to hire one of the most experienced healthcare software companies who can build an exclusive telehealth solution to cater to the unique requirements of your clinical practice.
But in order to make this process easier for you, let’s take a look at the top seven factors that you should consider while building your customized telehealth solution so that to give your organization the competitive edge it needs to retain and expand your patient base.
1. Influential UX & UI
You should plan to design the UX and UI of your custom telehealth solution in such a way so that the patients can enjoy it. Make sure that your tech team understands UX from your and the patient’s perspectives equally. Develop an intuitive UI for both the desktop and the mobile platforms in order to provide patients with a consistent experience.
The UI of your customized telehealth solution should not be complex and difficult or else your patients will get annoyed and will discard it. For instance, the virtual waiting room is a good example to explain this scenario in a better manner. The UI of this software is designed in such a way so that it keeps the patients engaged before the doctor is available to take their call.
2. Relevant Accessibility Settings
Your tailor-made telehealth solution is meant to be used by elderly, sick, or disabled people. Therefore, you have to be very careful when incorporating assistive technologies or accessibility settings into your solution.
For example, the screen of your custom telehealth solution should be reader-friendly so that every patient can understand the instructions given in order to use the solution properly. Also, you can enable a medically qualified ASL interpreter in your solution so that to help hearing-impaired patients during the live video conference session.
3. Seamless Collaboration Capabilities
An ideal tailor-made telehealth solution should facilitate seamless collaboration and smooth data exchange between caregivers so that they can discuss the medical cases and come up with more accurate treatments. Also, it should serve as a means of maintaining an effective flow of communication between the providers and the patients.
For instance, you can take help of the WebRTC technology. This module can be embedded directly into your custom telehealth solution so that to enable plugin-free audio and video call from any connected device or browser.
4. Complete Security Of The Confidential Patients’ Data
An ideal custom telehealth system must ensure a safe electronic exchange of Protected Health Information (PHI). Therefore, you have to build your solution in compliance with HIPAA regulations including prevention of medical identity theft in the cloud and protection from third- party interference in video conferencing.
There are many industry’s time-tested measures are available in order to address such security-related issues such as regular penetration testing, firewalling, vulnerability scanning, intrusion detection and alerting, two-factor authentication for remote PHI access, TLS-based network communication security, and strong data encryption with trusted algorithms like AES-256.
5. Smooth Data Transmission
Your customized telehealth solution should facilitate high-quality online video and audio consultation. But you can’t assume that every patient has access to a high-speed internet connection. Therefore, your telehealth solution should make allowance for poor network signal on mobile devices and low bandwidth in remote locations.
One of the best possible solutions to this problem is to rely on audio and video transcoding. This will make sure that you have the best possible media experience with a given bandwidth and network capacity.
6. Effective Data Interoperability
Lack of all-encompassing data interoperability is one of the biggest obstruction to the telehealth. Most of the EHRs and EMRs aren’t integration-friendly and it is difficult for them to adapt with the new types of data that come from telehealth solutions such as patient-generated medical images, video examinations, informal health information, and readings from wearables in RPM.
You have to dedicate time and effort to data governance. Make sure that your tech team establishes all the data sources you want to be included into your custom telehealth solution. You should aggregate and standardize the data and prepare an integrated workflow.
It will allow you to achieve streamlined interdepartmental cooperation, a holistic picture of delivered care, and better informed clinical decisions across your medical practice.
7. Analytics & Big Data
Breaking data silos is one of the biggest opportunity for customized telehealth systems. According to research, almost 80% of the healthcare data is unstructured. But if this problem will be addressesed properly patients can get many benefits.
For example, you can instruct your tailor-made telehealth provider to integrate a powerful analytics module into your solution. If you have enough financial resources, you can use a Big Data platform to structure and analyze the data. Your custom telehealth solution will be more productive if you are able to detect disorders or condition patterns for effective prevention.
To conclude, the market is full of numerous custom telehealth providers, designers, and developers. But you should choose one of the best healthcare software companies who knows legal constraints, follows design thinking methodology and helps your custom telehealth solution or app scale up so that you can provide the best clinical services to the patients residing in remote areas.